Training and Support
Training on the Salesforce system will be an integral part of our deliverables to ensure maximum usage of the Salesforce Platform.
The role of training will be initiated by means of:
- Training the trainers of Client
- Hand Holding the initial training of the first set of the users by the trainers
- Train the administrators of the system
- Providing the user manual, which will serve as a ready reckoner
- Configuring and providing a separate training instance for the trainees to practice on and familiarize themselves with the system.
We have experts in Salesforce technical support and maintenance who assist customers in troubleshooting the issues, identifying improvement areas, fine tuning the development and system enhancements. Our support modus operandi consist of service level agreement (SLA) with defined turn around time (TAT) and Escalation matrix, as well as support on Time and Material basis (T&M).