SALESFORCE SERVICE CLOUD
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. Service cloud helps to deliver smarter, more personalised support anywhere across the platform.
- Create custom reports and dashboards
- Track customers’ assets, orders, support history and more, in one place
- Deliver an omni-channel customer experience
- Provide team a complete 360 view of your customers
EXTEND SERVICE WITH THE SALESFORCE PLATFORM
Wave for Service includes dashboards and lenses that can help your whole team deliver better service. It’s embedded right into the Lightning Console, giving agents a 360-degree view of customers. And it’s the easiest way for managers to track case trends, agent efficiency, and channel optimisation.
Make sales analytics simple and intuitive — uncover new opportunities, see into pipeline, and track team performance using prebuilt dashboards that show crucial business metrics and KPIs.
Einstein Analytics Platform
Build custom analytics applications to solve issues for any company, in any industry. Discover and implement partner apps built on the platform that are already saving businesses time and money.